VocalClassic Terms and Conditions

Effective Date: May 10, 2022

Chapter 1 General Rules

Article 1 (Purpose) The purpose of these Terms of Use is to define the rights, obligations, and responsibilities of the Company and the User in connection with the use of digital content (hereinafter referred to as “Content”) and other services provided online by VocalClassic (hereinafter referred to as “Company”).

Article 2 (Definitions) The definitions of the terms used in these Terms are as follows.

1. “Company” refers to a company that engages in economic activities related to the “content” industry and provides content and other services.
2. “User” refers to members and non-members who access the Company’s site and use the “Content” and other services provided by the Company in accordance with these Terms.
3. “Member” refers to a person who concludes a use contract with the “Company” and is granted a “user” ID (user ID) and can continuously receive information from the “Company” and continuously use the services provided by the “Company”.
4. “Non-member” refers to a person who is not a “member” and uses the services provided by the “Company”.
5. “Content” refers to materials or information expressed in symbols, characters, voice, sound, image, or video used in information and communication networks under the provisions of Article 2, Paragraph 1, Item 1 of the Act on Promotion of Information and Communication Network Utilization and Information Protection, and is produced or processed in electronic form to increase the efficiency of preservation and use.
6. “ID” means a combination of letters or numbers determined by the “Member” and approved by the “Company” for identification of the “Member” and use of the service.
7. “PASSWORD” refers to a combination of letters or numbers set by the “Member” to confirm that the “Member” is a “Member” that matches the “ID” granted to the “Member” and to protect its confidentiality. 

Article 3 (Provision of Identity Information, etc.) The Company shall post the contents of these Terms and Conditions, trade name, representative name, business address (including the address of the place where consumer complaints can be handled), telephone number, e-mail address, business registration number, telecommunications business report number, and personal information manager on the initial page of the online service so that users can easily recognize them. However, the Terms may be made available to users through the linked page.

Article 4 (Posting of Terms and Conditions) ① The “Company” shall take technical measures so that the “Member” can print all of these Terms and Conditions and check the contents of these Terms and Conditions during the purchase process.

② The “Company” shall install a technical means so that the “User” can inquire and respond to the “Company” and the contents of these Terms and Conditions.

③ The “Company” shall seek confirmation from the “User” by providing a separate linked page or pop-up page so that the user can easily understand important contents such as withdrawal of purchase, refund conditions, etc. among the contents stipulated in the Terms and Conditions before the “User” agrees to the Terms and Conditions.

Article 5 (Revision of Terms) ① The “Company” may revise these Terms to the extent that it does not violate relevant laws, such as the Online Digital Content Industry Development Act, the Act on Consumer Protection in Electronic Commerce, and the Act on the Regulation of Terms and Conditions.

If the “Company” revises the Terms and Conditions, it shall specify the date of application and the reason for revision, and notify the current Terms and Conditions on the initial page of the service for a period of 7 days before the date of application to a considerable period after the date of application, and send the revised Terms and Conditions to the e-mail address of the existing members.

Article 6 (Interpretation of Terms) Matters not provided for in these Terms and the interpretation of these Terms shall be governed by the Online Digital Content Industry Development Act, the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Digital Content User Protection Guidelines prescribed by the Minister of Culture, Sports, and Tourism, and other related laws or practices.

Chapter 2 Membership

Article 7 (Membership) ① Membership is concluded by the “User” agreeing to the contents of the Terms and Conditions and applying for membership, and the “Company” approving such application.

The following information shall be included in the membership application form. Items 1 through 3 are mandatory, and other items are optional.

1. the name of the “Member”
2. “ID” and “password”
3. your e-mail address
4. the type of “content” to be used
5. other matters deemed necessary by the Company

③ The “Company” shall, in principle, approve the application of the above “User” for membership. However, the “Company” may not approve an application that falls under any of the following items.

1. if the applicant has previously been disqualified from membership under these Terms and Conditions
2. if the applicant is not his/her real name or uses the name of another person
3. if the applicant provides false information or does not provide the information presented by the Company
4. If the application cannot be approved due to reasons attributable to the user or if the application is made in violation of other stipulated provisions.

④ The “Company” may reserve approval if there is no room for service-related facilities, or if there are technical or business problems.

⑤ If the “Company” does not approve or reserves approval of the membership application in accordance with Paragraphs 3 and 4, the “Company” shall notify the applicant, except in cases where the “Company” cannot notify the applicant without any reason attributable to the “Company”.

⑥ The time of establishment of the membership contract shall be the time when the consent of the “Company” reaches the “User”.

 Article 8 (Restrictions on Minors’ Membership) The Company shall cancel or deny membership to users under the age of 14.

Article 9 (Change of Membership Information) ① The “Member” may view and modify his/her personal information at any time through the personal information management page.

② The “Member” shall notify the “Company” of any changes in the information provided when applying for membership by modifying it online or by e-mail or other means.

The “Company” shall not be liable for any disadvantages caused by not notifying the “Company” of the changes in Paragraph 2.

Article 10 (Obligation to manage “ID” and “password” of “Member”) ① “Member” is responsible for managing “ID” and “password” of “Member” and shall not allow third parties to use it.

If the “Member” recognizes that the “ID” and “password” have been stolen or used by a third party, the “Member” shall immediately notify the “Company” and follow the instructions of the “Company”.

③ In the case of Paragraph 2, the “Company” shall not be liable for any disadvantages caused by the “Member” failing to notify the “Company” of the fact or, even if notified, failing to follow the “Company’s” instructions.

Article 11 (Notification to “Member”) ① When the “Company” notifies the “Member”, it may do so to the e-mail address designated by the “Member”. 

② In the case of notification to all “Members”, the “Company” may replace the notification in Paragraph 1 by posting it on the bulletin board of the “Company” for more than 7 days. However, the Company shall notify the Member of matters that have a significant impact on the Member’s own transactions in accordance with Paragraph 1.

Article 12 (Withdrawal of Membership and Disqualification) ① A “Member” may request the “Company” to withdraw at any time, and the “Company” shall immediately process the withdrawal of membership.

② If the “Member” falls under any of the following reasons, the “Company” may restrict or suspend the membership.

1. If the Member registers false information when applying for membership
2. Failure to pay the Company’s service fee or other obligations incurred by the Member in connection with the use of the Company’s services on the due date.
3. Threatening the e-commerce service order by interfering with other people’s use of the Company’s services or stealing their information.
4. If the “Company” is used to perform acts prohibited by laws and regulations or these terms and conditions or contrary to public order and morals.

③ After the “Company” restricts or suspends the membership, if the same act is repeated more than twice or the reason is not corrected within 30 days, the “Company” may disqualify the membership.

④ If the “Company” disqualifies a membership, the membership registration shall be canceled. In this case, the “Member” shall be notified and given a period of at least 10 days to make a defense before the membership registration is canceled.

Chapter 3 Content Use Agreement

Article 13 (Posting of Contents, etc.) ① The “Company” shall display the following items on the initial page of the “Content” or its packaging in a manner that is easy for the “User” to understand.

1. the name or title of the “Contents”
2. the date of creation and display of the “Content”
3. the name (if a legal entity, the name of the legal entity), address, and telephone number of the creator of the Content
4. Contents, methods of use, fees and other terms of use of the “Contents”

The “Company” shall provide the “User” with information on the available devices for each “Content” and the minimum technical specifications required for use during the contract conclusion process.

Article 14 (Establishment of Use Contract, etc.) ① The “User” shall apply for use by the following or similar procedures provided by the “Company.” The “Company” shall provide information so that the “User” can accurately understand each matter before concluding the contract and transact without mistake or error.

1. viewing and selecting the “Content” list
2. inputting name, phone number (or mobile phone number), e-mail address, etc.
3. confirmation of the contents of the Terms and Conditions and the measures taken by the Company with respect to the “Contents” that cannot be withdrawn
4. an indication (e.g., mouse click) that you agree to these Terms and Conditions and confirm or reject the items in item 3 above
5. confirmation of the application for use of the “Contents” or agreement to the confirmation by the “Company”
6. selection of payment method

The “Company” may not approve or reserve approval if the “User’s” application for use falls under any of the following items.

1. if it is not your real name or if you use someone else’s name
2. false information is entered or the contents presented by the “Company” are not entered.
3. if a minor wants to use the “Content” that is prohibited by the Youth Protection Act.
4. If there is no room for service-related facilities, or if there are technical or business problems.

③ The contract shall be deemed to be established when the “Company’s” consent reaches the “User” in the form of a receipt confirmation notice in Article 16, Paragraph 1.

④ The “Company’s” intention to accept includes confirmation of the “User’s” application for use and information on whether the service can be provided, correction or cancellation of the application for use, etc.

Article 15 (Special Provisions for Minor Use Contracts) If a minor user under the age of 20 wishes to use a paid service, the “Company” shall take measures to notify the minor user or his/her legal representative before signing the contract that the contract may be canceled if the consent of the parent or legal representative is not obtained or if the consent is not obtained after signing the contract.

Article 16 (Notification of Receipt, Change and Cancellation of Application) ① The “Company” shall notify the “User” of receipt confirmation when the “User” applies for use.

The “User” who receives the receipt confirmation notice may request to change or cancel the use application immediately after receiving the receipt confirmation notice if there is a discrepancy in the expression of intention, and the “Company” shall process the request without delay if there is a request from the “User” before providing the service. However, if the payment has already been made, the provisions of Article 27 regarding withdrawal of purchase shall apply.

Article 17 (Obligations of the “Company”) ① The “Company” shall exercise the rights and fulfill the obligations prescribed by laws and regulations and these Terms and Conditions in good faith.

The “Company” shall have a security system to protect personal information (including credit information) so that the “User” can use the “Content” safely, and shall disclose and comply with the privacy policy.

③ The “Company” shall take measures so that the “User” can check the details of content use and payment at any time.

④ If the “Company” recognizes that the opinions or complaints raised by the “User” regarding the use of the content are justified, the “Company” shall handle them without delay. For opinions or complaints raised by users, the Company shall utilize bulletin boards or deliver the process and results through e-mail.

The “Company” shall compensate the “User” for any damages suffered by the “User” due to the violation of the obligations set forth in these Terms and Conditions.

Article 18 (Obligations of the “User”) ① The “User” shall not engage in the following acts.

1. provide false information when applying or changing the information
2. stealing other people’s information
3. change the information posted on the “Company”
4. transmitting or posting information (computer programs, etc.) prohibited by the “Company”
5. infringement of intellectual property rights such as copyright of the Company and other third parties
6. acts that damage the reputation or interfere with the work of the “Company” and other third parties
7. disclosing or posting obscene or violent words or texts, images, sounds, or other information contrary to public order and morals on the Company’s site
8. other illegal or unfair acts

The “User” shall comply with the relevant laws and regulations, the provisions of these Terms and Conditions, the user guide and the precautions notified by the “Company” in relation to the “Content”, and shall not engage in other acts that interfere with the work of the “Company”.

Article 19 (Payment Method) Payment for the use of “Contents” can be made in any of the following ways. However, the “Company” shall not collect any additional nominal fees for the payment method of the “User”.

1. various account transfers such as phone banking, internet banking, mail banking, etc.
2. various card payments such as prepaid cards, debit cards, credit cards, etc.
3. online bankbook deposit
4. payment by other electronic payment methods, etc.

Article 20 (Provision and Suspension of Content Services) ① In principle, the Content Services shall be provided 24 hours a day, 7 days a week.

② The “Company” may temporarily suspend the provision of the Content Service if there is a substantial reason for maintenance, inspection, replacement, or breakdown of information and communication facilities such as computers, interruption of communication, or operation. In this case, the “Company” shall notify the “User” in the manner set forth in Article 11 [Notification to “Members”]. However, if there is an unavoidable reason that the “Company” cannot notify in advance, it may notify afterward.

③ The “Company” shall compensate the “User” for any damages suffered by the “User” due to the temporary suspension of the provision of the Content Service without substantial reason. However, this shall not apply if the “Company” proves that there is no intention or negligence.

④ The “Company” may conduct regular inspections if necessary for the provision of content services, and the time of regular inspection shall be notified on the service provision page.

⑤ If the Company is unable to provide the Content Service for reasons such as switching business items, abandonment of business, or integration between companies, the Company shall notify the User in the manner set forth in Article 11 [Notification to Members] and compensate the User in accordance with the conditions originally provided by the Company. However, if the “Company” does not notify the compensation standards, or if the compensation standards notified are not appropriate, the “User” shall be paid in kind or cash for the mileage or accumulation of the “User”.

Article 21 (Change of Content Services) ① The “Company” may change the content services it provides according to operational and technical needs if there is a substantial reason.

② If the “Company” changes the content, method of use, and time of use of the content service, the reason for the change, the content of the content service to be changed, and the date of provision shall be posted on the initial page of the content for at least 7 days before the change.

③ If the changes made in the case of Paragraph 2 are significant or disadvantageous to the “User”, the “Company” shall notify the “User” to whom the content service is provided in the manner specified in Article 11 [Notification to “Members”] and obtain consent. At this time, the “Company” shall provide pre-change services to the “User” who refuses to consent. However, if it is not possible to provide such services, the contract may be terminated.

④ The “Company” shall compensate the “User” for any damages incurred by the “User” due to the change of service under Paragraph 1 and the termination of the contract under Paragraph 3.

Article 22 (Provision of Information and Posting of Advertisements) ① The “Company” may provide various information deemed necessary for “Users” to use the contents to “Members” by means of announcements or e-mails. However, the “Member” may refuse to receive such information at any time through e-mail, etc.

② If the information in Paragraph (1) is to be transmitted by telephone or model transmitter, it shall be transmitted with the prior consent of the “Member”.

③ The “Company” may post advertisements on the content page, homepage, e-mail, etc. in connection with the provision of the “Content” service. A “Member” who receives an e-mail containing an advertisement may refuse to receive it to the “Company”.

Article 23 (Deletion of Postings) ① The “Company” shall delete juvenile harmful media in violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. without delay if it is posted on the bulletin board. However, an exception is made for bulletin boards that can only be used by “users” over the age of 19.

A person whose legal interests are infringed by information posted on a bulletin board operated by the “Company” may request the “Company” to delete the information or post a refutation. In this case, the “Company” shall take necessary measures without delay and immediately notify the applicant.

Article 24 (Attribution of Copyrights, etc.) ① Copyrights and other intellectual property rights for works created by the “Company” shall belong to the “Company”.

Copyright and other intellectual property rights for works provided under the partnership agreement among the services provided by the “Company” shall belong to the respective provider.

③ The “User” shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes, or cause a third party to use, any information obtained by using the services provided by the “Company” that belongs to the intellectual property rights of the “Company” or the provider without the prior consent of the “Company” or the provider.

④ The “Company” shall obtain the permission of the “User” when using the “User’s” work in accordance with the Agreement.

Article 25 (Personal Information Protection) ① The “Company” may collect the minimum information necessary to use the contents of the “User” in addition to the information in the application form in Article 7, Paragraph 2. For this purpose, the “User” shall sincerely notify the truthful contents of the matters inquired by the “Company”.

When the “Company” collects “personal information” that can identify the “User” personally, the “Company” shall obtain the consent of the “User”.

③ The “Company” shall not use the information provided by the “User” in the application for use and the information collected pursuant to Paragraph 1 for any purpose other than the consent of the “User” or provide it to a third party, and the “Company” shall be responsible for any violation of this. However, the following cases are exceptions.

1. if it is necessary for statistical compilation, academic research, or market research and is provided in a form that cannot identify a specific individual
2. when it is necessary for the settlement of charges for the provision of “Contents”
3. when necessary for identification to prevent theft
4. when there is an unavoidable reason that is required by the provisions of the Terms of Service or laws and regulations

④ If the “Company” is required to obtain the consent of the “User” under Paragraphs 2 and 3, it shall specify and notify the matters stipulated in Article 22, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. regarding the identity of the person in charge of managing “personal information” (affiliation, name, telephone number, and other contact information), the purpose of collecting and using information, and the provision of information to third parties (recipient, purpose of provision, and content of information to be provided).

⑤ The “User” may withdraw the consent in Paragraph 3 at any time.

⑥ The “User” may request to view and correct errors in his/her “Personal Information” held by the “Company” at any time, and the “Company” shall be obligated to take necessary measures without delay. If the “User” requests the correction of an error, the “Company” shall not use the “Personal Information” until the error is corrected.

⑦ The “Company” shall limit the number of administrators to minimize the number of administrators for the purpose of protecting personal information, and shall be responsible for any damages to the “User” caused by the loss, theft, leakage, falsification, etc. of the “User’s” personal information, including credit cards, bank accounts, etc.

⑧ The “Company” or the person who received the “Personal Information” from the “Company” may use the “Personal Information” within the scope agreed to by the “User”, and if the purpose is achieved, the “Personal Information” shall be destroyed without delay.

⑨ The “Company” shall endeavor to protect the “Personal Information” of the “User” in accordance with the relevant laws and regulations, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection. The protection and use of “personal information” shall be governed by relevant laws and regulations and the “Company’s” privacy policy.

Chapter 4 Withdrawal of Purchase, Cancellation and Termination of Content Use Agreement and Restriction of Use

Article 26 (Withdrawal of Purchase and Cancellation and Termination of Contract) ① A “user” who has concluded a contract with the “Company” for the use of “Content” may withdraw his/her purchase within 7 days from the date of receipt of the receipt confirmation notice. However, if the “Company” takes any of the following actions, the “User’s” right to withdraw the purchase may be restricted.

1. If the Company includes facts about the “content” that cannot be withdrawn in the indication.
2. in the case of providing trial products
3. in the case of providing a method such as limited or partial use.

② The “user” may cancel or terminate the content use contract within 3 months from the date of receiving the “content” or within 30 days from the date of knowing or being able to know the fact if there are any of the following reasons.

1. If the “Content” promised in the use contract is not provided
2. If the “Content” provided is different from or significantly different from the display, advertisement, etc.
3. If normal use is significantly impossible due to other defects in the “Contents”

③ The withdrawal of purchase in Paragraph 1 and the cancellation or termination of the contract in Paragraph 2 shall take effect when the “user” indicates his or her intention to the “Company” by telephone, e-mail, or modem transmission.

④ The “Company” shall reply to the “User” without delay after receiving the intention to withdraw the purchase or cancel or terminate the contract expressed by the “User” in accordance with Paragraph 3.

⑤ The “User” may set a reasonable period of time before expressing an intention to cancel or terminate the contract due to the reasons in Paragraph 2 to request a cure for defects in the complete “Contents” or service use.

Article 27 (Effect of “User’s” withdrawal of purchase and termination of contract) ① The “Company” shall refund the payment in the same manner as the payment within 3 business days from the date the “User” expresses the intention to withdraw the purchase or from the date the “Company” replies to the “User” regarding the intention to cancel or terminate the contract, and shall notify the “User” in advance if the refund cannot be made in the same manner. In this case, if the “Company” delays the refund to the “User”, it shall pay the delayed interest calculated by multiplying the delayed interest rate established and announced by the Fair Trade Commission for the delayed period.

② When the “Company” refunds the “User” pursuant to Paragraph 1, it may deduct and refund the amount corresponding to the profit obtained by the “User” from the use of the service.

③ When the “Company” refunds the above payment, if the “User” pays for goods or services by payment method such as credit card or electronic money, the “Company” shall request the business that provided the payment method to suspend or cancel the charge for goods or services without delay. However, this may not be the case if it is necessary to deduct the amount in Paragraph 2.

④ If the “Company”, the “person who received the payment for the content”, or the “person who concluded the content use contract with the user” are not the same person, each of them shall be jointly and severally liable for the fulfillment of the obligations related to the refund of the payment due to the withdrawal of the purchase or the cancellation or termination of the contract.

⑤ The “Company” shall not claim penalties or damages from the “User” for withdrawing the purchase, but it shall not affect the “User’s” claim for damages due to the cancellation or termination of the contract.

Article 28 (Company’s Contract Cancellation, Termination, and Restriction of Use) ① The “Company” may cancel or terminate the contract without prior notice or restrict the use of the service for a specified period of time if the “User” commits an act specified in Article 12 (2).

② The cancellation or termination of Paragraph (1) shall take effect when the “Company” indicates its intention to the “User” in accordance with the notification method it prescribes.

③ The “User” may appeal against the “Company”‘s cancellation, termination, and restriction of use in accordance with the procedures established by the “Company”. At this time, if the “Company” recognizes that the objection is justified, the “Company” will immediately resume the use of the service.

Article 29 (Effect of Cancellation or Termination of Contract by the Company) The effect of cancellation or termination of the use contract due to reasons attributable to the “User” shall be governed by Article 27. However, the “Company” shall refund the “User” in the same manner as the payment within 7 business days from the date the “User” expresses the intention to cancel or terminate the contract.

Chapter 5 Overcharges, Damage Compensation, etc.

Article 30 (Overcharges) ① In the event of an overcharge, the “Company” shall refund the full amount of the overcharge in the same manner as the payment of the usage fee. However, if the refund cannot be made in the same way, the Company shall notify the user in advance.

If an overcharge occurs due to a reason for which the “Company” is responsible, the “Company” shall refund the full amount of the overcharge regardless of contract costs, fees, etc. However, if the overcharge is caused by the reason responsible for the “User”, the cost of the “Company” to refund the overcharge shall be borne by the “User” within a reasonable range.

③ If the Company refuses to refund the overcharge claimed by the “User”, the Company shall be responsible for proving that the usage fee was legitimately charged.

④ The “Company” shall process the refund procedure of the overcharge in accordance with the Digital Content User Protection Guidelines.

Article 31 (Compensation for user damages due to content defects) The “Company” shall handle matters related to the standards, scope, methods and procedures for compensation for user damages due to content defects in accordance with the Digital Content User Protection Guidelines.

Article 32 (Disclaimer) ① The “Company” shall be exempted from liability for providing “Contents” if it is unable to provide “Contents” due to natural disasters or equivalent force majeure.

② The “Company” shall not be liable for any obstacles to the use of the Content caused by reasons attributable to the “User”.

The “Company” shall not be responsible for the reliability, accuracy, etc. of the information, data, facts, etc. posted by the “Member” in connection with the “Content”.

④ The “Company” shall not be responsible for any disputes arising between “Users” or between “Users” and third parties through the medium of “Contents”.

Article 33 (Resolution of Disputes) The “Company” shall take appropriate and prompt measures to reflect the legitimate opinions or complaints raised by the “User” in the event of a dispute. However, if it is difficult to process the dispute promptly, the “Company” shall notify the “User” of the reason and the processing schedule.